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Frankie B.
Customer Support
Vous êtes :
Essenza Admin
Your human-sized, responsive and professional secretarial service
Essenza Admin is a human-scale secretarial service, born from the desire to provide doctors, lawyers, and freelancers with reliable, discreet, and responsive support. We take care of your calls and your organization, so you can focus on what matters most: your work.
Reliability & Discretion RESULTS
Confidentiality, accuracy and continuity: we manage your administrative tasks with seriousness in order to preserve the quality of your image and free up your time.
Personalized Support
Chaque client est unique. Que vous soyez médecin, avocat ou indépendant, nous adaptons nos services à vos besoins pour vous offrir une assistance sur mesure et de confiance.
Disponibilité & Réactivité
Your calls and requests are handled rigorously and promptly. We ensure that your patients and clients always find a listening ear and an appropriate response.
Hello, I'm Julie!
YOUR TRUSTED PARTNER IN SECRETARIAL SERVICES
I founded Essenza Admin to offer doctors, lawyers, and freelancers reliable, discreet, and responsive administrative support. My goal: to free up your time and allow you to focus on what matters most—your work.
At Essenza Admin , we regularly welcome clients experiencing organizational distress. It's always a challenge I enthusiastically embrace. My strong organizational skills and perfectionism allow me to restore order to even the most complex situations and give each client the peace of mind they need. Every project is an opportunity for me to demonstrate that with method and rigor, chaos can be transformed into efficiency.
A HUMAN-SIZED TEAM
My team and I emphasize close relationships, responsiveness, and confidentiality. Every call, every case is handled with care, as if it were our own.
✨ Essenza Admin guarantees a professional secretarial service, but always with a human touch.
Why choose Essenza Admin?
10
Years of experience in medical and legal secretarial work
2500
Calls and cases handled rigorously and responsively every week
99%
Satisfied clients who entrust us with their daily organization
MY LIFE'S STORY
I'm Julie, a young mother and secretary with over 10 years of experience. I started in the medical field before expanding my skills to the legal sector. By creating Essenza Admin, I wanted to build a human-scale secretarial service based on close relationships, responsiveness, and quality. Every day, I put my experience and meticulous attention to detail at the service of my clients, with one priority: their peace of mind.
MY CORE VALUES
Quality above all: I don't count the hours I put in to make sure every customer feels pampered.
The close relationship : I'm often told, "Julie, I feel like you're my personal secretary."
Discretion and trust : every call, every case is handled with seriousness and confidentiality.
My philosophy is simple : to take care of my clients as if they were unique.
Our Services
DOMAINES D'EXPERTISE
Excellence Training
Do you want to become a medical secretary?
Not a theory, not a series of impersonal videos.
A dynamic, human-centered training program rooted in real-world experience.
Being a medical secretary is not just about “answering the phone”.
It means being the first link in the care chain, the voice of the practice, the guardian of calm.
To save time, offer a professional welcome and lighten the administrative burden, while reducing costs compared to an in-house secretary.
Each package includes a number of incoming and outgoing calls agreed upon at the start of the collaboration. This volume is based on an annual average to ensure fair billing.
If you don't yet know your call volume (for example, if you're using a telephone answering service for the first time), we can start with a per-call rate. Once your business stabilizes, we'll then adjust the plan to your actual needs.Non, les appels supplémentaires ne sont pas facturés. Toutefois, si cela se répète chaque mois, cela signifie que le forfait mis en place n’est pas adapté. Dans ce cas, nous le réajustons afin qu’il corresponde mieux à votre volume réel.
Notre objectif est de vous garantir une dépense fixe et maîtrisée chaque mois, pour que vous puissiez vous situer clairement dans votre budget.
The package is based on the first month of collaboration. We average the number of calls received to obtain a representative estimate. This method takes into account holidays and seasonal variations (particularly the summer period) to ensure a balanced package throughout the year.
Yes, absolutely. We adapt to your tools, not the other way around. We are used to working with many scheduling and management systems, which allows us to easily integrate into your existing organization.
Yes. Although we work with different media and types of diaries, we particularly recommend the Mikrono diary, which offers a simple, efficient solution tailored to our clients' needs.